EXCHANGES AND RETURNS

Collapsible content

How do I contact customer service?

Our customer service is at your disposal to deal with any possible claim. You can contact us via email atc@cxc.es or through our Contact Form.

Please wait for our response and avoid creating new requests for the
same service, as this could slow down our response and therefore the
resolution of your question.

What do I have to do if my order is returned by the courier?

Read our conditions of Shipping and Deliveries.

CHANGES

Collapsible content

Is it possible to make changes?

If it is not the product you expected, you can exchange it for
another of equal or higher value. To do this, contact customer service
at atc@cxc.es within 24 hours after receipt of your order.

You can return your orders online in our stores in Madrid and San Sebastián

What are the cases to change a product?

In the event that a change is made, the products must be in perfect
condition, in their original packaging and without any sign that they
have been used. The reasons why you can change a product are:

1. It is not my size and I would like to change it

2. The order has arrived in bad condition

CXC reserves the right to refuse returns of items used or in poor condition and without the original packaging.

What steps must I take?

If you cannot return in any of our physical stores:

1. Write us an email at atc@cxc.es or via our indicating us:

to. Name

b. Order number

c. Product to change

d. Reason for change

2. In the next few days you will receive the approval of your change
and the instructions to send the product to our warehouse. In these
cases, the shipping costs will be borne by the customer.

3. Once we receive your product in our offices, we will send the product for which you have decided to exchange it.

CXC will not be responsible for any loss that the package may have
suffered during shipping, and it will be the customer's responsibility
to ensure that said package arrives at our facilities in perfect
condition.

How long do I have to make a change?

The period to make a change is 14 calendar days after receiving the
order shipping confirmation email. Remember that it is essential that
the products subject to change are in perfect condition and without
obvious signs of use, otherwise no change can be made.

How long do I have to make a change?

The period to make a change is 14 calendar days after receiving the
order shipping confirmation email. Remember that it is essential that
the products subject to change are in perfect condition and without
obvious signs of use, otherwise no change can be made.

What is the cost of making a change?

In case the reason for the change is justified, as mentioned above:

1.- Free in our stores in Madrid and San Sebastián.

2.- Otherwise, the costs associated with the changes will always be
paid by the buyer. The cost of the change will depend on the courier
company used for it and must be paid by bank transfer or PayPal before
carrying out the change.

If you want to change a product for a different one of a different
amount, the difference will be paid by bank transfer or PayPal. In no
case may items be exchanged for others of lesser value.

How do I send the item I want to exchange?

It is your responsibility to provide adequate packaging to ensure
that items arrive at CXC in perfect condition. We advise that you choose
a shipping method that guarantees the integrity of the package. CXC
will not be responsible for the exchange of the article until it reaches
us again. The item must be sent with its original packaging. Remember
that shipping costs are borne by the buyer except in cases of changes
due to poor condition of the product or our mistake.

What if by mistake I receive an item different from the one I ordered?

If on any occasion, by mistake, you receive an item that you have not ordered, contact us by sending an email to atc@cxc.es and we will tell you what steps you have to follow. We will send the correct one as soon as possible, at no additional cost.

Can items purchased online be exchanged or returned at CXC's physical stores or at other points of sale?

ANDYou can make changes and returns for free at any of our stores in Madrid and San Sebastián.

RETURNS

Collapsible content

Is it possible to make changes?

If it is not the product you expected, you can exchange it for
another of equal or higher value. To do this, contact customer service
at atc@cxc.es within 24 hours after receipt of your order.

You can return your orders online in our stores in Madrid and San Sebastián

Can I return my order and receive a refund?

According to the regulations, CXC NO accepts returns of products except in the case in which the order has been received in poor condition.

If you have received your order in poor condition, please contact us immediately.

If you don't like the product, don't worry, you can exchange it for another model within 14 days of the same or higher value.

What do I do if I have received an item in poor condition?

CXC sells items in perfect condition and reviews the products before
they are shipped, so if, exceptionally, you receive a defective item,
please contact us by sending an email to atc@cxc.es
and we will resolve your situation as soon as possible. You must attach
a photograph and the reason, showing the product in question and proof
of purchase.

In these cases, CXC may:

Send the Customer a new item in perfect condition, if available. We
will collect the defective product and deliver the new one, at no cost
to the Customer.

Offer the Client, without increasing the price, a product with
characteristics and specifications similar to the one initially
requested, as long as these are in accordance with the Client's needs
and the item to be returned is not available.

Offer the Client to cancel the requested Order by reimbursing the
amount paid by himself, as long as the item to be returned is not
available.

How will I receive the amount of refund?

Once the return is approved, you will receive the amount in the same
way in which you made your purchase, through a refund processed by
PayPal or a refund on your credit card. We cannot determine the duration
of the refund due to the different ways of working that the different
payment platforms have, but we promise that it will be the shortest
waiting time.